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Terms and Conditions


Calmfidence®, coaching practice at Rothenbaum and Core Calmfidence®

is operated by: Puetter Transformative Coaching & Consulting


VAT ID: DE333441686

Contact Person

Nell Putter  



Hartungstr. 16

20146 Hamburg



T. +49 40 210 82 80 2



Other related sites:

Terms and Conditions of Use and Sale

Terms and Conditions


These general terms and conditions regulate the relationship between Puetter Transformative Coaching & Consulting (PTCC) (hereinafter we) and its customers) for all contracts that are over be completed, as well as other use of the platform


When registering, these terms and conditions must be expressly accepted. The most recent version of the GTC, which has been accepted by the customer, applies to all contracts between Puetter Transformative Coaching & Consulting (PTCC) and the customer. Deviating or supplementary general terms and conditions of yours will not be recognized unless we expressly agree to their validity in writing or in text form. In addition, we will send you the terms and conditions again by e-mail after you have placed an order together with further information on your contract (duration, price).

Conclusion of contract

By posting our packages on our website, we make a binding offer to conclude a contract for these packages. A contract between you and Puetter Transformative Coaching & Consulting (PTCC) comes about when you click on the button at the end of the ordering process and thereby accept our offer. During the ordering process, ie before the conclusion of the contract, you have the opportunity to check the data you have provided and to change them if necessary. For this purpose, your entries, the desired package and the details of the contract are summarized again on the order page with the button. On this page you will find further information on the possibility of correction. The ordering process can also be canceled at any time by closing the browser window. By clicking the button you complete the ordering process. 


Immediately after sending your order, you will receive another confirmation email. In this e-mail or in a separate e-mail, we will send you the text of the contract (consisting of the order, general terms and conditions and order confirmation) on a durable medium (e-mail).

We store the details of your contract, ie the text of the contract, while maintaining data protection.

You can view this in your user account at   when you are logged in. The exact scope of services of the packages we offer can be found at under “Sessions”. The contract is concluded exclusively in German.



In order to use the Puetter Transformative Coaching & Consulting (PTCC) offer, you must have a computer and Internet access (DSL). It is your sole responsibility to create these conditions. Before completing a package, you can use our website to verify that your computer and internet access are suitable for using Puetter Transformative Coaching & Consulting (PTCC). For online coaching with coaches, further requirements are necessary, which are listed below under “Personal Coaching”.

Prices and payment

All prices stated on our website do not include the applicable statutory sales tax. The current prices and services of the various packages can be found in the price overview at   and the detailed pages linked there for the individual packages. If you have used a discount, such as a voucher or similar, for the first contract period, the regular price at the time the contract is concluded will be due for an extension. 


After the conclusion of the contract, you can see the price and the duration of your package from your invoices and at   in your user account if you are logged in. 



The full payment for the entire term of your package is due immediately after conclusion of the contract or at the beginning of a new term. 

The availability of payment in sections other than prepayment for the entire term and the respective prices can be found on the detail pages of the individual packages, which can be found at   linked to the respective packages.


You can choose between the different payment options for a package in the booking process for the respective package. 

Your account and credit card will be debited immediately. If direct debit or credit card debiting fails for reasons for which you are responsible (e.g. entering the wrong account number, lack of funds), you must reimburse us for the costs incurred as a result. In addition, in the event of a payment failure for which you are responsible, your access to the content auf  or   blocked until you provide us with new payment details, a new direct debit charge, a new debit from your credit card in your user account or your We have received payment by bank transfer. 


In the case of payment by bank transfer, however, we must also process the payment, which can take one to two working days. In the event of repeated failure, we reserve the right not to debit the same account or credit card again in order to avoid further costs. If you are in default of payment, we will block your account.

Term, Termination

The initial term of the contract is 14 days, three or six months depending on the coaching package concluded. Upon expiry, your contract will automatically be extended by the original term if it is not terminated by Puetter Transformative Coaching & Consulting (PTCC)  or by you in good time before the end of the term.

The termination of the 14-day, three- and six-month package is permitted at any time without notice before the end of the respective term at the end of the agreed contract term. The end of the current contract period and the length of your package can also be found in your confirmation e-mail or your invoice as well as in your user account at   once you have logged in.

You can cancel the booked package online by clicking on the button in the settings area of your user account. Otherwise, you or PTCC can terminate the contract in writing, via email. 


Please send your written cancellation or cancellation via e-mail, stating the e-mail address with which you registered at and/or your customer number, to: Puetter Transformative Coaching & Consulting (PTCC ) Customer Service Hartungstr.16, 20146 Hamburg or  E-Mail:

If you cancel your original coaching package, this does not constitute a cancellation of the one-on-one coaching. This must be canceled or terminated separately.

If you have booked the coaching time with a personal coach for a regular 14-day, three- or six-month package, you can cancel or terminate the individual coaching independently of your original coaching package.

The cancellation or notice period for personal individual coaching is agreed between you and your personal coach when the contract is concluded. The contract with a personal coach can then be terminated at the end of the agreed term in compliance with this notice period or canceled in compliance with the agreed cancellation period. Further information on your rights after cancellation of the individual coaching can be found under "Individual coaching".

The statutory right to extraordinary termination and the right of withdrawal mentioned below remain unaffected.


Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must contact us (Puetter Transformative Coaching & Consulting (PTCC)) Customer Service Hartungstr.16, 20146 Hamburg or email: by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.


Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

If you have requested that the services should begin during the cancellation period, you must pay us a reasonable amount that corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.


Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

To Puetter Transformative Coaching & Consulting (PTCC) Customer Service Hartungstr.16 20146 Hamburg or  


I/we (*) hereby revoke the contract concluded by me/us (*)
purchase of the following
Goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notification is on paper)
(*) Delete where not applicable


Limitation of Liability

(1) Customer claims for damages are excluded. Excluded from this are claims for damages by the customer from injury to life, limb, health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages that are based on an intentional or grossly negligent breach of duty by Puetter Transformative Coaching & Consulting (PTCC). , its legal representatives or vicarious agents. Significant contractual obligations are those whose fulfillment makes the proper execution of the contract possible in the first place and on whose observance the customer regularly relies and may rely. (2) In the event of a breach of essential contractual obligations, we shall only be liable for the contractually typical, foreseeable damage if this was caused simply by negligence, unless the customer is concerned with claims for damages resulting from injury to life, limb or health. (3) The restrictions of paragraphs 1 and 2 also apply to our legal representatives and vicarious agents if claims are asserted directly against them.



The coaching companion expressly points out that she is neither a doctor nor a psychotherapist or alternative practitioner and that she accordingly does not make any diagnoses, gives medical advice or promises or promises of healing or relief. Your service does not include medicine or treatment and does not replace medical and/or psychotherapeutic diagnosis and/or therapy by a doctor, psychologist or psychiatrist. Ongoing treatments with doctors, non-medical practitioners or psychotherapists should not be interrupted or broken off by taking advantage of the individual coaching, or any future treatment should not be postponed or omitted entirely. After the individual coaching has been carried out, the client does not make any adjustments to any prescribed medication without the consent of the treating doctor. It is the client's own responsibility to consult a doctor or psychiatrist for medical diagnosis or treatment. 

With the fundamental decision of the Federal Constitutional Court in 2004, it was clearly decided that healers are allowed to work and that no alternative practitioner license is required to practice spiritual healing. Healers who, for example, practice laying on of hands to activate the self-healing powers of the patient, differ fundamentally in the way they practice the art of healing and in their appearance from doctors and naturopaths. The alternative practitioner law is therefore not applicable. The same applies to activities of a religious nature or ritual practices. The deeper reason is that no diagnosis is made by the healer. The healer is responsible for ensuring that the patient does not mistake him for a doctor and does not confuse spiritual healing with medical healing. 

For this reason, the Federal Constitutional Court demands explanatory information from the healer. 

"Spiritual healing serves to activate the self-healing powers and does not replace diagnosis or treatment by a doctor or naturopath." 

Important note: Epileptics are generally advised not to enter hypnosis, nor are people with a diagnosed psychotic illness.

The offer of a core transformation session does not represent a promise of healing. Of course, no guarantee of success can be given even for serious hypnosis support, ie the coaching supporter assumes no liability for the non-occurrence of the desired effect.

The coaching facilitator assumes no liability for statements made as part of the coaching accompaniment and its preparation and follow-up. The coaching companion can only perceive tendencies, the future is shaped by the client together with his/her personal environment. 

The advice and accompaniment of the coaching companions are help for self-help. The client should take responsibility for himself in every respect, including all conclusions that the client draws from the discussions.

The coaching facilitator assumes no liability whatsoever for material or immaterial damage or for any disruptions and health or psychological problems that may arise in connection with the coaching accompaniment. Liability for any personal injury, property damage or financial loss is excluded.

It is the client's own responsibility and decision to continue or discontinue the counseling or support offered by the coaching facilitator. As a rule, one to three sessions are required for individual problems. In the case of more deeply rooted issues, further sessions may be necessary or make sense. The client handles the information from the sessions on his own responsibility. Before the start of the accompaniment, the client is informed about what to expect from the sessions and how the fee is made up.


A valid email address is required to book or register on A password must be chosen that meets current security requirements. The password must not be passed on to third parties. 

The content (e.g. videos, tests) on   may not be distributed further or stored permanently.


Each participant should be in a sufficiently stable physical and mental condition. In many coaching sessions, the active participation of each participant is an important part of the group work and everyone should be willing to do so. In the event of unreasonable behavior by a participant, we reserve the right to exclude them from coaching units or courses at any time. This also applies to enticement of participants, sale of third-party products and the like. The fee will not be refunded in these cases. We reserve the right to make further claims for damages.


Information on data protection at Puetter Transformative Coaching & Consulting (PTCC) can be found under data protection.


PTCC may also commission third parties to supervise the chats on (specialist chats). In individual coaching, you get access to our specialist chats if you are logged in. In these chats, specific questions about the respective subject area will be answered. The chat should serve as an aid to understanding the coaching topic and to developing your own solutions.

Individual coaching

Appropriate behavior and reasonable manners must be observed when using the coaching package; in particular, the use of third parties must not be impaired by inappropriate comments or the like. The packages completed on   are personal, ie only one person may coach with a package. 


Puetter Transformative Coaching & Consulting (PTCC) reserves the right to provide individual coaching in cooperation with a partner or to commission third parties to provide the service. In this case, of course, Puetter Transformative Coaching & Consulting (PTCC) remains responsible to you for the service provided. The individual coaching sessions are carried out individually for each coach, depending on availability. Individual coaching takes place all year round. If you are unable to attend individual coaching sessions and you have informed your coach in good time (each coach specifies their own cancellation time), these hours will be canceled free of charge. You can buy individual coaching in lengths of time offered by the coaches. These hours are not a subscription. After consultation with the coach via his online calendar, these lengths of time can be used flexibly and also in different months, but only in the specialist area that the respective coach offers. The customer is not entitled to book time packages for individual coaching; the availability of time packages may be temporarily or permanently restricted or they may no longer be offered. If the collection or debiting of due amounts fails, we can interrupt the provision of the individual coaching until you have given us valid payment details or provide us with proof of payment by bank transfer or we have received it. These individual coaching sessions will be made up for after payment.

Puetter Transformative Coaching & Consulting (PTCC) ensures the high quality of the individual coaching through extensive measures. The coaches are carefully selected and extensively prepared for their task and the special requirements. This also includes the random review of the individual coaching and the regular, transparent customer evaluation, which is visible to every (potential) customer. For this purpose, you will be asked for your consent to an assessment of the coaching during the individual coaching in the coaching process, which will flow into an overall assessment and will be published. You can find details on this in our data protection declaration. The chat takes place via web-based software in your browser and in some cases via a chat that has to be installed on your computer. We will be happy to help you with problems with the relevant settings on your computer. After the conclusion of the contract, a questionnaire and/or an opportunity to prepare for the individual coaching and to adjust it to your individual needs will be offered to prepare for the individual coaching. Individual coaching that cannot be given because we cannot reach you despite reasonable efforts will be charged.

You can end the telephone or chat coaching at the end of the booked time package or extend it for a fee depending on the coach availability. You can view the results of the current booking time at any time on in your user account once you have logged in.

If, in individual cases, it is not possible for us to provide the individual coaching for the topic you want and at a time that suits you because we unexpectedly do not have a suitable coach available despite appropriate planning, you have the opportunity to find out more on our website via the button, next possible date to inform you when the next possible coach for your specialist topic will be available to you.


For important reasons, it can happen that we have to cancel the individual coaching or course. In this case, we will inform you immediately by e-mail and offer an alternative date. If it is not possible for a participant to keep this appointment, we will refund payments made in exceptional cases. Further claims for damages cannot be asserted. If the trainer is unavailable, we can use another equivalent trainer without the right to a refund of the course fee. In the event of force majeure or closure of the event location for reasons not directly caused by us, we will promptly offer alternative dates. Claims for damages, reimbursement of the participation fee or reimbursement of travel or accommodation expenses or other types of cancellation costs such as loss of work of the participants are excluded in these cases.

If a contract is concluded between Puetter Transformative Coaching & Consulting (PTCC) and a person who is a businessman, including these terms and conditions, the following additional regulations apply: The law of the Federal Republic of Germany applies, excluding the UN sales law.

Miscellaneous and Severability Clause

Additional agreements must be in writing. Should individual points or the entire T&C be or become ineffective, legally valid agreements that come as close as possible to the ineffective ones will take their place. In case of doubt, the currently valid version of the German Civil Code always applies. Place of performance and place of jurisdiction for both parties is Hamburg.

October, 2022

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